Scan ClanContact us
Write to support@spirikle.com. That address reaches Abhishek Chauhan and the people who build Scan Clan. It is not a ticket queue, and nobody is going to answer you with a form letter.
Spirikle, Chandigarh, India. Support, bug reports, feature requests, account deletion, privacy questions, press and legal notices all arrive at the same address.
Ways to reach us
E-mail
support@spirikle.com, for anything at all. It is the only address we publish, and it is read by the people who write the code.
From inside the app
Settings, then Contact us. A message sent that way arrives in the same inbox and comes with the app version and platform attached, which saves a round trip.
On Google Play
Questions and reviews on the Play listing are read too, but e-mail is faster and lets us ask you follow-up questions.
What to put in a bug report
Tell us the platform and roughly what you did just before it went wrong. That is usually enough for us to reproduce it, and a report we can reproduce is one we can fix. If a particular document is involved, say what kind of file it was - you do not need to send us the document itself.
Deleting your account, and other requests
To have your account and everything stored with it deleted, write to support@spirikle.com from the address the account uses and ask. We remove it and do not keep a copy. The same address handles data requests under the Privacy Policy, copyright notices under the Terms of Use, press enquiries, and requests for more than the 500 MB of storage every account starts with.
If your question is already answered, the FAQ covers accounts, sign-in, storage, supported platforms and password-protected exports, and the support page covers the rest.