--- title: "Frequently asked questions" description: "Answers about Scan Clan, the free document scanner published by Spirikle: what it is and who makes it, whether it is free, whether you need an account, what Google sign-in is used for, how to delete your data, and which platforms it runs on." canonical: "https://spirikle.com/faq/" last-updated: "2026-10-04" --- # Frequently asked questions Scan Clan is a free document scanner app for Android, iOS, Windows, macOS, Linux and the web. If your question is not here, write to [support@spirikle.com](mailto:support@spirikle.com). ### What is Scan Clan, and who makes it? Scan Clan is a free document scanner and PDF app for Android, iOS, Windows, macOS, Linux and the web. It is built by Abhishek Chauhan and published by Spirikle of Chandigarh, India, its home on the web is https://spirikle.com, and the Android app is [on Google Play](https://play.google.com/store/apps/details?id=com.spirikle.scanclan). If you have found a different "Scan Clan" somewhere else, it is not this one. ### Is Scan Clan free? Yes, and it is free to use with every feature and 500 MB of cloud storage. There is also an optional paid plan, Pro, that adds 20 GB of cloud storage and 500,000 AI and OCR credits each month. There is no advertising. See the [pricing page](/pricing/) for what each plan includes; the current price is shown in the app, in the store and at checkout. ### Do I need an account? Yes. A Scan Clan account is required to create documents. It is free to make, and it is what keeps your documents safe: they live in your account rather than only on one phone, so they reach your other devices and survive a phone you lose or replace. ### How much storage do I get? Every free account includes 500 MB of cloud storage. Pro gives you 20 GB of cloud storage, for personal document storage. If a Pro subscription ends, your account returns to the 500 MB limit: your existing files are kept and stay readable, but new uploads are blocked until you are back under the limit or subscribe again. ### What is Scan Clan Pro? Pro is the one paid plan. It is billed monthly or yearly and includes 20 GB of cloud storage and 500,000 AI and OCR credits each month. Credits do not roll over: unused credits expire at the end of each calendar month. Subscriptions renew automatically until you cancel. ### How do I buy, cancel or get a refund for Pro? Purchases on Android and iOS go through Google Play or the App Store, and purchases on the web and desktop go through Stripe. To cancel, use your store subscription settings on mobile, or the customer portal on the web and desktop; you keep Pro until the end of the period you have paid for. Refunds are handled by the store or payment provider under their policies. For help, write to [support@spirikle.com](mailto:support@spirikle.com). ### What does Scan Clan use my Google account for? Only to create and identify your Scan Clan account. We request your name, e-mail address and profile picture. Scan Clan does not read, send or manage anything else in your Google Account. You can also make an account with an e-mail address and password instead. ### How do I delete my account and my data? Write to [support@spirikle.com](mailto:support@spirikle.com) from the address on the account and ask us to delete it. We remove the account and everything stored with it. ### Where are my documents stored? In your Scan Clan account, and on the device you are using. Keeping them in the account is what lets them reach your other devices and outlive any single phone. ### Which platforms does it run on? Android and iOS, Windows, macOS and Linux, and the browser. The camera, QR scanning and haptics are phone features; everything else works on all of them. ### How do I password-protect a PDF? Choose the password option when you share or export a document. The exported file is encrypted with AES-256 and needs the password to open. ### How do I report a bug or ask for a feature? Write to [support@spirikle.com](mailto:support@spirikle.com), or use Settings then Contact us in the app. Feedback sent from inside the app reaches the same place. ## Where do I read the legal documents? The [Privacy Policy](/privacy-policy/) and the [Terms of Use](/terms-and-conditions/) are published here in full, and the same text is readable inside the app under Settings. --- _Scan Clan · https://spirikle.com/faq/ · published by Spirikle · support@spirikle.com_