---
title: "Support"
description: "Help with Scan Clan, the free document scanner app: how to reach us, how to delete your account and data, and where to read the legal documents."
canonical: "https://spirikle.com/support/"
last-updated: "2026-10-04"
---

# Support

Scan Clan is a free document scanner app. If something is not working, or you want a feature that is not there yet, write to [support@spirikle.com](mailto:support@spirikle.com). That address reaches the people who build it.

## Getting help

### E-mail us

[support@spirikle.com](mailto:support@spirikle.com). Tell us the platform, and what you did just before it went wrong. That is usually enough for us to reproduce it.

### From inside the app

Settings, then Contact us. Feedback sent that way arrives in the same place as e-mail.

### Read the FAQ first

Accounts, sign-in, deleting your data, supported platforms and password-protected exports are all answered on the [FAQ page](/faq/).

## Deleting your account and your data

Write to [support@spirikle.com](mailto:support@spirikle.com) from the address the account is registered to, and ask us to delete it. We remove the account and everything stored with it, and we do not keep a copy afterwards. See the [Privacy Policy](/privacy-policy/) for the detail.

## More storage and Pro

Every free Scan Clan account includes 500 MB of cloud storage. If your library needs more room than that, Scan Clan Pro gives you 20 GB of cloud storage; see [pricing](/pricing/). To manage or cancel Pro, use your store subscription settings on mobile or the customer portal on the web and desktop. For billing help, write to [support@spirikle.com](mailto:support@spirikle.com).

## Legal documents

The [Privacy Policy](/privacy-policy/) and the [Terms of Use](/terms-and-conditions/) are published here in full, and the same text is readable inside the app under Settings.

---

_Scan Clan · https://spirikle.com/support/ · published by Spirikle · support@spirikle.com_